Privacy Policy
Last Updated: January 2026
At DREAM TV, we respect your privacy and are committed to protecting your personal data. This privacy statement explains how we handle your information when you browse our website, inquire about our streaming services, or purchase a subscription.
1. Regulatory Compliance (UK GDPR)
We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (UK GDPR). We act as the data controller regarding customer contact and technical communication details.
2. Information We Collect
We only collect the absolute minimum information required to deliver your subscription and provide technical guidance:
- Contact Information: Your WhatsApp phone number or contact email provided during order placement.
- Transaction Verification: Payment transaction references, order timestamps, and selected plans. We never collect, handle, or store debit/credit card numbers or financial passwords.
- Technical Information: Hardware model or application type (e.g. Smart TV model or Firestick) provided voluntarily to assist in software setup.
3. Purpose of Processing
We use collected data solely for the following legitimate business purposes:
- Activating and provisioning your digital streaming access credentials.
- Assisting with device configuration and player software guidance.
- Communicating renewal notifications and vital service updates.
- Responding promptly to your support tickets and technical inquiries.
4. Payment Gateways & Third Parties
We do not sell, rent, or commercialize your personal information. Financial transactions are conducted entirely through verified third-party payment platforms (PayPal and Binance Pay), which employ enterprise-grade SSL/TLS encryption standards.
5. Data Retention & Security
We maintain stringent security measures to protect customer communication records from unauthorized access. Data is retained only as long as necessary to support your active subscription and comply with tax and legal record-keeping requirements.
6. Your Rights
Under UK data protection law, you have the right to request access to your personal data, request correction of inaccurate records, or request deletion of your contact information from our active databases. Contact our privacy team via WhatsApp or email at support@dream4tv.com.